EXL [NASDAQ: EXLS], a global data and AI company, has been recognized as a Leader across multiple quadrants in the ISG Provider Lens Insurance Services 2026 reports, covering both Life and Retirement (L&R) and Property and Casualty (P&C) services. This marks the fourth consecutive year that EXL has achieved Leader status in ISG's insurance services research, a period during which insurers have accelerated investments in AI-driven modernization to address rising customer expectations, competitive pressure from digital-first carriers, and mounting claims complexity.

The reports highlight EXL's capacity to combine deep insurance domain expertise with data, analytics, and AI capabilities, enabling insurers to modernize operations, enhance customer experiences, and drive measurable business outcomes. In the P&C insurance sector, ISG acknowledged EXL's strengths in data-first agentic AI orchestration, predictive underwriting analytics, and outcome-based digital operations that help carriers convert data into real-time risk insights and decision-making. In L&R insurance, ISG cited EXL's intelligent operations, digital customer engagement capabilities, and proprietary AI assets that support scalable, end-to-end policy administration and servicing.

"We are honored to be named a Leader in this ISG Provider Lens report for the fourth consecutive year, as it demonstrates our consistent commitment to helping our clients find new, innovative ways to achieve better decisioning, processes and business outcomes," said Vivek Jetley, president and head of insurance, healthcare and life sciences at EXL. "As the insurance industry continues to evolve, we are eager for the opportunity to hypercharge our clients' processes and keep them ahead of the curve."

Ashish Jhajharia, lead analyst at ISG, noted EXL's distinctive approach to P&C operations: "EXL treats P&C operations as a data problem as much as a process one. By embedding analytics and AI directly into claims and underwriting workflows, it turns everyday transactions into sharper decisions with loss insight, faster triage, earlier fraud signals. In P&C, EXL stands out for operations that don't just run, they learn."

ISG specifically highlighted EXL's insurance-specific AI and data assets, including EXL Insurance LLM and EXLdata.ai, as well as its ability to embed automation, analytics, and AI into core insurance workflows. For L&R insurers, ISG also recognized EXL's LifePRO platform and LifePRO Agentic Suite for enabling digital onboarding, straight-through processing, and scalable policy administration. The recognition of these proprietary platforms reflects a broader industry pattern in which insurers are seeking partners that combine domain-specific technology with managed services delivery, rather than procuring generic tools.

ISG Provider Lens is a practitioner-led service provider comparison powered by ISG's advisory experience and data-driven research. The research reports provide independent vendor evaluations and enterprise buying behavior segmentation. Provider positioning is based on neutral and independent research, including quantitative data drawn from provider surveys, product testing, and customer interviews.

Source: GlobalFinTechSeries