LG CNS headquarters in Seoul / Courtesy of LG CNS

LG CNS has secured a project from Korea Airports Corp. (KAC) to develop an artificial intelligence (AI) transformation roadmap for 14 airports nationwide, marking one of the most ambitious AI modernization efforts in the country's aviation sector to date.

LG CNS, the IT services subsidiary of South Korea's LG Group, has been expanding its AX (AI transformation) business across public and private sectors as demand grows for enterprise AI adoption.

The project will establish a long-term AI strategy and execution roadmap for 14 major airports, including Gimpo, Gimhae and Jeju international airports. It will focus on how AI can improve operational efficiency, enhance passenger experience and strengthen safety management. Jeju, Gimpo and Gimhae are among the busiest airports in South Korea by passenger volume.

KAC, which operates 14 airports across the country, has been designated as an AI-leading institution by the Ministry of Finance and Economy. It has been pursuing 50 AI innovation initiatives since last year as part of its goal of building future airports through AI innovation.

Under the project, LG CNS will help KAC build a comprehensive master plan spanning the full AI transformation process, from AI strategy consulting and AI/data architecture design to AI governance frameworks, proof-of-concept projects and execution plans for follow-up initiatives.

“This project goes beyond a conventional IT strategy initiative, as it will help define the direction of AI transformation for Korea’s airport industry,” said Bae Min, senior vice president and head of the Finance and Public Business Division at LG CNS.

“Leveraging LG CNS’ AX (AI transformation) capabilities, we will contribute to realizing KAC’s vision of AI-powered future airports.”

One of the key areas under review is an AI agent-based safety management service. Under the proposed system, airport staff would be able to report incidents through voice input, while an AI agent automatically organizes the information, generates draft reports and provides response guidance based on the situation.

LG CNS said it plans to draw on its AX expertise across industries, including public services, finance, manufacturing and logistics, as well as its capabilities in generative AI, agentic AI, cloud and data technologies.

The company said it aims to help KAC improve operational efficiency and customer experiences while expanding its AX business into the airport and aviation sectors. Airports globally have been exploring AI applications for baggage handling, security screening, passenger flow management and predictive maintenance.