How AI Is Raising the Performance Bar While Eroding the Work It Was Meant to Improve
Key Takeaways
- •A GoTo and Workplace Intelligence study surveying 2,500 employees across ten countries found that workers save over two hours per day using AI, yet 60% feel pressured to deploy it for productivity and 39% believe the dependency is reducing their own intelligence.
- •ActivTrak's analysis of 443 million hours across more than 1,100 organizations revealed that AI doubled the time workers spent on email and messaging while focused deep work declined by 9%.
- •Gallup research shows that 54% of managers report workplace expectations have risen due to AI, while leaders experience the strongest productivity gains and individual contributors receive the least guidance on effective AI use.
- •The GoTo study found that 43% of employees have submitted AI-generated content they suspected was of poor quality, and 77% say reviewing AI-produced work takes more time than reviewing human-created work.
- •Sixty-five percent of employees say employers are not equipping them with the skills needed as AI assumes more workloads, yet nearly one in four IT leaders report that AI-related errors have already impacted customers or financial performance.

Projects that once required three weeks now wrap up in one. Reports that consumed a full workday are finished before lunch. Yet employees are being assessed against this accelerated benchmark before any consensus has formed on whether it is sustainable, accurate, or equitable. The efficiency dividends have flowed to organizations; the intensified pressure has landed on individuals.
Across nearly every sector adopting artificial intelligence, the same pattern is emerging. Gains in efficiency are not being returned to workers as recovered time. Instead, they are being converted—often immediately—into heightened output expectations. The underlying logic, rarely voiced openly, is straightforward: if AI reclaimed part of your afternoon, that time is now allocated to the next deliverable. Workers are not receiving time back. They are receiving additional assignments on an accelerated schedule, within the same fixed number of hours.
This is not the first time a transformative technology has promised to lighten workloads while intensifying them. Economist Robert Solow observed in 1987 that computers were appearing everywhere except in the productivity statistics—the phenomenon later termed the productivity paradox. Email, instant messaging, and mobile devices each followed comparable arcs: each was adopted to save time and instead expanded the scope and pace of what workers were expected to handle. What distinguishes the current AI wave is the speed and breadth of adoption, coupled with the fact that AI is taking on cognitive tasks previously assumed to require human judgment.
The Research Is Consistent: AI Is Intensifying Work, Not Reducing It
Research from GoTo and Workplace Intelligence articulates the paradox with unusual clarity. Their Pulse of Work in 2026 study, which surveyed 2,500 employees and IT decision-makers across ten countries, found that employees save more than two hours per day using AI tools. However, the same study revealed that 60% of employees feel pressured to deploy AI to increase productivity, 50% say they rely on it excessively, and 39% say that growing dependence is diminishing their own intelligence. The productivity gains and the human performance costs are materializing in tandem, yet most organizations are tracking only one side of the equation.
Separate analysis by ActivTrak, covering 443 million hours of work activity across more than 1,100 organizations, found that AI doubled the time workers spent on email and messaging while focused deep work declined by 9%. A Harvard Business Review study published earlier this year reported that following AI adoption, employees worked at a faster pace, took on a broader range of responsibilities, and extended their work into more hours of the day—frequently without being asked. The tools are generating greater activity while simultaneously eroding the capacity for the kind of high-quality thinking that gives that activity value.
These findings build on concerns that predate the current AI surge. The World Health Organization formally recognized burnout as an occupational phenomenon in 2019, and Gallup's pre-AI research consistently identified rising disengagement in the global workforce. AI has not created these pressures from nothing—it has superimposed new cognitive demands on top of an already strained workplace culture.
Evaluated by Speed, Not by Judgment
When AI compresses timelines, the most conspicuous change is speed. Because speed is the most legible and easily quantifiable output of AI adoption, it rapidly becomes the de facto proxy for performance. Gallup's research finds that 65% of employees say AI has improved their productivity, and frequent AI use among managers has doubled from 15% to 30% since 2023. Yet that widening adoption is generating a growing gap between who reaps the benefits and who absorbs the strain: leaders report the strongest productivity gains, while individual contributors remain the least likely to receive guidance on using AI effectively. Meanwhile, 54% of managers say workplace expectations have risen directly as a result of AI. The performance bar is climbing, and the measurement frameworks are failing to keep pace.
What speed-centric evaluation overlooks is precisely the cognitive work that AI cannot perform: verifying outputs for accuracy, intercepting hallucinations before they harden into decisions, and applying the contextual judgment that models lack. Reviewing AI-generated material for errors and elevating an 80-percent-complete draft into genuinely high-quality work is not routine drudgery that can be done on autopilot. It is executive-level judgment operating continuously in the background. When employees are assessed primarily on how rapidly they produce, that invisible cognitive labor goes unrecognized—and is eventually depleted.
The downstream consequence is a phenomenon researchers have begun calling "workslop": high-volume, low-value output that floods organizations when speed is the sole metric being measured. The GoTo and Workplace Intelligence study found that 43% of employees have submitted AI-generated content despite suspecting it was of poor quality or contained errors, and 77% say reviewing AI-generated work takes more time than reviewing human-produced work. As Built In reported, when managers prioritize accelerated output above all else, employees default to quantity over quality, and colleagues downstream spend additional hours correcting what AI produced. In practice, faster output frequently translates into slower net progress.
The Cycle Nobody Is Interrupting
What makes this dynamic especially difficult to address is that it compounds silently. The GoTo and Workplace Intelligence study found that 65% of employees say employers are failing to equip them with the skills needed as AI assumes more of the workload, and 80% say most workers are not receiving adequate training to use AI tools effectively. Yet nearly one in four IT leaders report that AI-related errors have already affected customers or their company's financial performance. Organizations are accelerating adoption while underinvesting in the human infrastructure required to sustain it.
Leaders reporting AI-driven productivity improvements to their boards are not typically reporting the concurrent increase in cognitive load, the decline in focused work time, or the erosion of judgment quality on which those gains depend. The metrics that look favorable in a presentation are the ones that get surfaced. The metrics that would expose the human cost have not yet been constructed.
What Leaders Need to Do Differently
The first intervention is the most straightforward and the least common: genuinely returning reclaimed time to employees. When AI compresses a three-week project into one week, the default organizational reflex is to assign two additional weeks of work. The alternative is to direct that recaptured capacity toward the tasks AI cannot perform—cultivating deeper professional relationships, conducting more rigorous quality reviews, pursuing skill development, and exercising the kind of deliberate judgment that yields durable results rather than expedient ones. Organizations that treat every efficiency gain as license to assign more work will discover they have constructed a faster hamster wheel, not a more capable workforce.
The second priority is redesigning performance measurement. The employees producing the highest volume of output are not necessarily generating the greatest value. The individuals intercepting AI errors before they solidify into decisions, applying the contextual judgment that makes outputs genuinely usable, and maintaining quality while others optimize for throughput are the employees organizations most urgently need to identify and retain. Achieving that requires measuring impact rather than volume—a more complex challenge, but one with considerably more valuable answers.
The third imperative is candid expectation-setting at every organizational level. Most employees did not enlist to manage an AI system on top of their existing responsibilities. They joined to perform their jobs well. When organizations introduce AI tools without recalibrating workloads, deadlines, or success criteria, they are not empowering their workforce. They are quietly redefining the baseline for what constitutes sufficient output—without examining whether anyone can sustain it. That conversation belongs in the open, not concealed within a productivity dashboard.
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This story was originally featured on Fortune.com.