TLDR

WOO X users reported withdrawals stuck for up to 3 days as ZachXBT amplified complaints on September 6. One WOO X user reported a 3-day pending withdrawal, while another waited over 6 hours for a self-custody transfer. WOO X has not disclosed how many users are affected, which networks face delays, or the backlog value. WOO X previously lost $14M from 9 accounts in July 2025, but no evidence links that breach to the current delays.

WOO X is facing growing scrutiny after users reported withdrawals remaining stuck for hours or days in pending, processing, or submitted status. ZachXBT amplified the complaints on September 6, highlighting users who said transfers had not reached external wallets.

Prolonged, unexplained withdrawal delays are among the most closely watched warning signs in centralized crypto finance, because exchange customers historically have had limited recourse once an operator fails. In past industry episodes, including the 2022 collapse of FTX, early signals surfaced as slowed or stuck withdrawals before the full picture became public. That history does not mean WOO X faces similar problems, but it explains why investigators and users react quickly to unexplained processing backlogs.

ZachXBT Flags Multiple WOO X Users Reporting Withdrawals Stuck for Days

Blockchain investigator ZachXBT said multiple verified WOO X users have reported withdrawals remaining stuck in pending or processing status over the past three days, with some claiming delays of several days:

Blockchain investigator ZachXBT said multiple verified WOO X users have reported withdrawals remaining stuck in pending or processing status over the past three days, with some claiming delays of several… pic.twitter.com/RElTR5HPQ5

— Wu Blockchain (@WuBlockchain) September 6, 2026 (https://x.com/WuBlockchain/status/2096621299594571881?ref_src=twsrc%5Etfw)

One verified user said a withdrawal had remained pending for three days, while another reported a self-custody transfer stuck for more than six hours. Other screenshots showed canceled withdrawal requests, although the reports do not establish a platform-wide freeze.

ZachXBT has built a public track record of investigating exchange exploits and fund tracing, which is why his amplification of the complaints drew rapid attention across crypto media and social platforms.

WOO X Withdrawal Delays Leave Users Waiting Up to 3 Days

WOO X said on September 6 that it was reviewing withdrawal processing reports and checking individual cases alongside its system status. The exchange said some requests could still be under internal review or moving through on-chain processing.

Affected customers were asked to provide their user ID, withdrawal order ID, request time, asset, network, and a transaction-status screenshot. WOO X also warned users about impersonators seeking passwords, seed phrases, private keys, or verification codes — a common fraud vector during public incidents, when scammers pose as support staff targeting already anxious customers.

The exchange pointed customers toward its proof-of-reserves and liabilities dashboard, which it says shows asset backing. However, it did not disclose how many withdrawals were delayed, which networks were affected, or when outstanding transfers would clear. Proof-of-reserves dashboards have known limitations across the industry: they typically snapshot assets at a point in time, may not cover liabilities or wallet exclusions, and do not by themselves prove that an exchange can process withdrawals on demand.

An earlier exchange response reportedly reserved the right to pursue legal action over fabricated or malicious claims. That wording was missing from a later public notice, and ZachXBT questioned both the edit and the reported delays.

The current evidence does not show that WOO X is insolvent, short of customer assets, or dealing with another confirmed security breach. The total value of affected withdrawals also remains unknown.

FusionX Transition and $14M Breach Add Context

The dispute comes during a broader ownership transition involving FusionX Digital. WOO and FusionX announced in October 2025 that FusionX would acquire and operate the centralized exchange.

The companies said the transition would occur gradually over six months, while customer accounts, assets, trading, and support would continue without interruption. The deal also created a Global Strategy Committee that included BitMart founder Sheldon Xia.

Public acquisition materials identify Xia as a committee member but do not establish that he personally owns WOO X. ZachXBT has separately alleged closer links between Xia and FusionX Digital, increasing attention on the connection.

BitMart began an orderly wind-down on July 26, stopping new registrations and deposits before ending spot, futures, and other trading services on August 26 (announcement). Withdrawals were intended to remain available, although compliance and risk reviews could extend processing times.

BitMart later shifted course on August 21, saying it was considering restructuring and a phased return of operations. It appointed White & Case as restructuring counsel and promised another update by September 9.

WOO X also carries recent security history. On July 24, 2025, attackers made $14 million in unauthorized withdrawals from nine accounts after a social-engineering compromise. The exchange suspended withdrawals temporarily, compensated every affected customer from its treasury, and later strengthened monitoring and withdrawal controls.

There is no evidence connecting that breach to the current withdrawal delays. However, the coincidence of an ownership handover, a committee member tied to a winding-down exchange, and unexplained withdrawal backlogs is the combination that has drawn scrutiny. The immediate issue remains whether pending transfers clear and whether WOO X publicly explains the affected networks, backlog size, root cause, and resolution timeline — disclosures that would let users verify the exchange's own statement that the situation is under control.