Indian crypto exchange Unocoin has temporarily disabled account logins after detecting unauthorized access to its servers on November 9, 2026. The company says no customer funds have been lost and describes the login suspension as a precautionary measure while it investigates the incident.

For account holders, the suspension has immediate practical implications: with logins disabled, customers cannot check balances or move assets while their funds remain on the platform, which helps explain why the outage has drawn close attention even as the exchange insists funds are safe.

In a statement, Unocoin confirmed that an unauthorized party had accessed its servers. The exchange said its technical team was investigating the issue and strengthening its security systems before normal services would be restored.

However, as of November 12, users were still unable to log in to their accounts. Some customers have also complained about delayed withdrawals, and the exchange has not provided a clear timeline for when services will return.

Unocoin Repeatedly Reassures Customers on Social Media

The exchange has continued responding to worried customers on social media, reiterating that their funds remain safe. On November 11, Unocoin said its team was investigating the incident and working to improve its security systems. It repeated the same message on November 12, explaining that logins would remain suspended until the necessary security checks were completed.

One customer, Harjeet Singh, said he had been unable to access his account for two days, adding that he hoped the exchange had the situation under control and that his funds were safe. Another customer, Brijendra Singh Mathuria, asked when logins would be restored and whether his assets were secure.

Unocoin replied that customer funds were completely safe and that services would resume once the investigation and security checks were finished. The exchange has apologized for the inconvenience but has not given a specific date for restoring access, saying it will provide further updates as more information becomes available.

Withdrawal Problems Reported Before the Breach

The incident has drawn heightened scrutiny in part because Unocoin customers had already been reporting withdrawal problems before November 9, marking the latest in a series of service disruptions at the exchange in recent weeks. On November 9, a user named MK questioned the exchange about an earlier suspension of crypto withdrawals.

Unocoin explained that it first halted withdrawals on November 1 to upgrade its servers, then suspended them again on November 6 after detecting unauthorized activity on its systems. Taken together, the timeline means some customers have faced disrupted withdrawal access for roughly two weeks.

Other customers said they had experienced withdrawal difficulties since October 30. One user claimed the exchange had offered differing explanations about maintenance before disclosing the unauthorized access. Another customer complained that an Indian rupee withdrawal requested roughly 13 days earlier had still not arrived.

These complaints have raised questions about the extent to which Unocoin's services have been affected.

Broader Security Concerns for Indian Crypto Exchanges

The incident has also revived concerns about security across India's crypto industry. A social media user, Sam Giri, compared the breach with the 2025 CoinDCX security breach and stressed that Indian crypto exchanges need independent security checks and stronger measures to protect customer funds, calling on regulators to take action.

The episode highlights a structural feature of centralized exchanges: because customer assets are held in the platform's custody, both security breaches and precautionary shutdowns can leave users unable to access their funds even when no losses occur — the dynamic behind calls for independent audits and stronger safeguards across the industry.

Meanwhile, Unocoin continues to maintain that no customer crypto funds have been lost and that the login suspension is a safety measure while its investigation continues. With the exchange committing to further updates, the outstanding markers to watch are when logins and withdrawals are restored, what the investigation reveals about the scope of the unauthorized access, and whether Indian regulators respond to calls for independent security checks.