Techcross has carried out a complete renewal of its Smart Platform, a dedicated web-based service for shipowners. The overhaul aims to move beyond simply supplying operational data from Ballast Water Management Systems (BWMS) by upgrading the information structure and data analytics capabilities so that users can identify vessel conditions and required actions more quickly.

New Smart Platform Dashboard: The fleet is divided into three status levels, allowing vessels that need attention to be spotted at a glance.

Ship Monitor: Operational status, vessel track, and monthly reports for an individual vessel are consolidated on a single screen.

The renewed Smart Platform classifies the status of vessels across a shipowner's fleet into three levels—Alert, Warn, and Normal—so that users can immediately identify which vessels require priority attention. Information that was previously spread across multiple web pages has been reorganized into five main menus, enabling users to evaluate overall fleet conditions and decide whether action is needed without reviewing detailed data one item at a time.

Notably, the platform applies AI-powered data analysis to present key equipment conditions and recommended actions in clear, easy-to-understand language. When signs of abnormal conditions, such as declining electrode efficiency, are detected, the platform explains both the current condition and the suggested response rather than merely displaying numerical values. It also links to relevant troubleshooting manuals to support initial responses by shipowners and onboard crews. This shifts the platform from a tool used simply to "check" data toward one that supports real decision-making and corrective action.

The context for this kind of offering matters: since the IMO's Ballast Water Management Convention entered into force, ships are required to treat ballast water to specified standards before discharge, so a malfunctioning BWMS can have direct compliance and operational consequences. Techcross, a South Korea-based BWMS supplier whose systems treat ballast water through electrolysis—hence the platform's focus on electrode efficiency and TRO (total residual oxidant) concentration—has in recent years expanded from equipment supply into digital and aftermarket services, and the Smart Platform renewal reflects that broader maritime-industry shift toward fleet-wide, shore-side remote monitoring and predictive maintenance rather than onboard-only oversight.

Analytical functions have also been strengthened to improve maintenance efficiency. Monthly trends in electrode efficiency can be used to determine appropriate cleaning and replacement timing, while average TRO concentration can be analyzed alongside neutralizing agent consumption to assess whether chemicals are being used appropriately. By reducing the need to separately download and process log files, the platform also makes shore-based equipment management more convenient and efficient.

Customer convenience features have been expanded as well, including monthly Alert emails and multilingual reports. The platform supports Korean, English, Japanese, and Chinese, allowing users to receive key information on abnormalities and required inspections without directly logging into the platform. It also offers account-based vessel management and customizable display settings for individual shipowners.

A Techcross representative said: "Rather than simply showing customers more data, this renewal focuses on providing the information they need first to make decisions and take action. Going forward, we will continue to strengthen our digital services based on accumulated operational data to improve equipment management efficiency and operational reliability for shipowners."

Source: Techcross, via Hellenic Shipping News