Alacriti, a leading provider of cloud-based payment technology and money movement solutions, today announced that Seattle Credit Union has selected Orbipay Loan Payments to modernize and simplify its borrower payment experience. With the new platform in place, members can pay their loans in real time through multiple payment channels and easily access loan balances, payoff amounts, and payment history online.

By consolidating multiple payment vendors into a single cloud-native platform, the solution makes it easier for members to manage their loan payments in one place, while helping Seattle Credit Union reduce operational complexity and support its long-term digital strategy.

Seattle Credit Union, a member-owned financial cooperative based in Seattle, Washington, was seeking to improve the experience for both members and employees. It set out to replace manual payment processes with a more intuitive digital solution, with a wish list that included the ability to enable payments from external bank accounts, introduce debit card payments, provide members with online access to payoff amounts and payment history, and reduce the need for staff-assisted payment requests.

Orbipay Loan Payments delivered these capabilities through an API-first platform that integrates seamlessly with the credit union’s existing core billing and digital banking systems. Members can make payments across multiple channels—including ACH and debit cards—while gaining real-time access to loan information through a single digital experience. The solution was implemented in just eight weeks, with minimal disruption to day-to-day operations.

“We weren’t looking for another point solution—we wanted a platform that could support where we’re headed as an organization,” said Mylisa Randolph, vice president of support services at Seattle Credit Union. “Orbipay Loan Payments gives us the functionality our members need today while providing the flexibility to continue evolving our digital services over time.”

As financial institutions continue investing in digital lending experiences, modernizing loan payments has become a strategic way to improve member satisfaction, reduce manual servicing, and consolidate fragmented payment experiences into a single digital platform. For Seattle Credit Union, the selection of Orbipay Loan Payments reflects this broader industry shift.

“Borrowers expect loan payments to be as simple and convenient as every other digital banking interaction,” said Stuart Bain, SVP of products at Alacriti. “We’re proud to help Seattle Credit Union deliver a modern payment experience that improves convenience for members today while allowing the organization to grow alongside its members for years to come.”

As more financial institutions modernize their payment infrastructure, Alacriti continues to help credit unions and banks unify payment experiences through the Orbipay platform, providing the modern technology needed to simplify operations, improve accountholder experiences, and support long-term growth.