Pi Network is rolling out a set of technical updates designed to clear the Know Your Customer (KYC) and Mainnet migration bottlenecks that have left portions of its community unable to advance. According to the project, the changes collectively affect approximately 914,000 Pioneers, spanning two main groups — more than 417,000 users previously flagged as potential duplicates and roughly 497,000 Fast-Track wallet holders blocked by a gas-fee issue — along with a series of broader verification improvements. Each affected group faces its own distinct technical challenge, and all users must still satisfy the applicable requirements. The stakes are direct: KYC and Mainnet migration are the steps that stand between Pioneers and access to their PI, and, as the Fast-Track case below shows, even migrated balances can remain out of reach until a technical blocker is cleared.

In an announcement shared on X on September 22, 2026, Pi said the updates address specific corner cases in KYC applications, improve the overall verification processes, and are intended to help eligible Pioneers who had previously been unable to progress.

Pi has released several technical updates to KYC and Mainnet migration processes that address specific KYC application corner cases, improve verification processes, and help eligible Pioneers who were previously unable to progress. KYC and Mainnet migration involve many…

— Pi Network (@PiCoreTeam) September 22, 2026

417,000 Pioneers Cleared to Continue KYC After Duplicate-Account Review

The first of the fixes targets accounts that had previously been flagged as potential duplicates. Pi said it has improved the review process for these cases, and that, additional testing, more than 417,000 Pioneer accounts were marked as non-duplicates, allowing them to move forward with KYC.

The project emphasized that this change does not by itself mean these users have completed KYC. They must still fulfill the remaining identity checks and satisfy other requirements before they can migrate to the Mainnet.

Pi also noted that individual groups can stall for different reasons, meaning each case may present its own technical challenges. Once a given issue has been reviewed, tested, and fixed, the users affected by that issue are released in stages — a batch-by-batch structure that makes any group's progress dependent on its specific blocker being identified, tested, and resolved first.

497,000 Fast-Track Wallet Users Await Fix for Gas-Fee Problem

A separate Mainnet migration issue affects another 497,000 Pioneers holding funds in Fast-Track wallets. These wallets go through a different KYC path and subsequently serve as destination wallets following a Mainnet migration — the final stop between a completed migration and usable funds for this group.

According to Pi, some of these users were unable to retrieve their migrated PI because their wallets contained an insufficient balance to pay the gas fees required for the transfer.

The project said an update resolving the problem is scheduled for release within the next week, so that the issue does not occur again in future migrations. That rollout window is the most immediate checkpoint to watch, since Pi has framed the update as both a resolution for the affected group and a safeguard against recurrence in future migrations.

Pi Broadens KYC Verification Options

Beyond the two larger fixes, the latest release also addresses a number of smaller KYC hurdles that have affected smaller groups of applicants:

• Pi optimized its technical workflows to minimize the occurrence of errors linked to heavily used video-based and automated KYC checks.
• Earlier applicants in the Yoti KYC process can now re-apply for the service when the required liveness data was missing from their original submission.
• Livemodes eligibility may also be extended to users on older or lower-specification phones.
• The system's face-angle capture has been enhanced, enabling a higher number of devices to complete the verification procedure.
• For selected Pioneers, Pi has started a one-month palm-print authentication trial. Because users undergo repeated liveness checks, the test is intended to offer an additional means of authentication without requiring the face to be displayed during that specific liveness check step.
• A new resubmission channel has been added for affected users in Indonesia whose KIA identification documents were previously not acceptable for KYC purposes.

The breadth of these adjustments indicates that device compatibility and document acceptance — not only account status — have been among the obstacles keeping smaller groups from completing verification. The one-month palm-print trial will serve as a test of whether an alternative biometric can cover a liveness step without face display, while the Indonesia-specific KIA channel shows how document rules can require targeted, region-by-region remedies.

Taken together, the duplicate-account and Fast-Track wallet fixes account for the roughly 914,000 Pioneers covered by this round of updates. How quickly the staged releases proceed, and whether the gas-fee patch arrives within its one-week window, are the near-term markers of how many of those users are able to move forward.

Source: Crypto Ninjas