On August 21, 2026, NAVEX, the global leader in integrated risk and compliance management software, announced Nira for Support, extending the capabilities of Nira, the NAVEX Intelligent Response Agent, into the customer support experience. Available within the NAVEX Community, Nira for Support gives customers a faster, more intuitive way to find answers, receive product guidance and connect with NAVEX support when assistance is needed.

The launch expands the broader Nira strategy by bringing trusted, purpose-built AI directly into the customer success experience, making expert guidance easier to access and helping customers get more value from NAVEX One, the company's integrated risk and compliance platform. NAVEX One consolidates capabilities drawn from the company's decades-long history in ethics and compliance services — including hotline and incident intake, policy management and employee training — alongside its risk management tools, giving Nira a broad workflow surface to work across. According to NAVEX, the solution enables customers to quickly find answers to common product questions, better understand features and identify the appropriate support resources without searching through documentation or waiting for business hours. The launch also mirrors a wider pattern across the enterprise software industry, where vendors have been embedding generative AI assistants into support and customer success channels to provide self-service help outside business hours and reduce reliance on static documentation.

"Nira is becoming the intelligent experience that connects customers with the guidance, insights and expertise they need across the risk and compliance ecosystem," said Steve Chapman, Chief Customer Officer for NAVEX, in the announcement. "Nira for Support extends that vision by making expert assistance faster and easier to access whenever customers need it."

When additional assistance is required, Nira seamlessly connects customers with NAVEX Live Chat during business hours or helps them create a support case after hours, ensuring that requests are routed to the appropriate team. With support for more than 50 languages, customers around the world can access assistance in their preferred language, matching the global footprint of NAVEX's customer base in risk and compliance.

A More Connected Customer Experience

Nira for Support advances NAVEX's vision for trusted, purpose-built AI across NAVEX One, extending intelligent assistance into the customer experience and making it easier for customers to access the expertise they need, according to the announcement.

"AI delivers the most value when it solves real customer challenges and makes every interaction easier," said Steve Chapman, Chief Customer Officer at NAVEX. "Nira for Support helps customers get the answers and guidance they need faster, while creating a more connected support experience across NAVEX One. That means less time searching for help and more time focused on strengthening their risk and compliance programs."

As Nira continues to evolve, NAVEX plans to expand its AI capabilities across analytics, reporting, investigations, support and other critical workflows. The company said each innovation will build on the same foundation: trusted data, proven workflows, deep compliance intelligence and customer-driven innovation, guided by NAVEX's longstanding leadership in risk and compliance solutions.

Source: GlobalFinTechSeries