Jack Henry has announced that Prevail Bank has selected the company to help grow its business, choosing a combination of core, digital, payments, and financial crimes solutions designed to improve both employee and customer experience. Core processing selection is among the most consequential technology decisions a bank makes — the core platform anchors deposits, lending, payments, and general ledger operations, and switching providers typically unfolds as a multiyear conversion. Monett, Missouri-based Jack Henry is one of the largest core processing providers serving U.S. banks and credit unions. The Wisconsin bank's decision rests on three pillars: modern technology, an open ecosystem intended to encourage future fintech relationships and facilitate growth, and continuous AI innovation across Jack Henry solutions to support long-term modernization.

Medford, Wisconsin-based Prevail Bank serves communities across central and northern Wisconsin. As a mutual bank — owned by its depositors rather than stockholders — Prevail reinvests in its employees, customers, and communities while expanding its commercial and small business banking throughout existing markets. The institution is also focused on growing deposits, improving efficiency, and competing more effectively with larger banks and fintechs.

To support these goals, Prevail Bank selected Jack Henry's core processing platform along with a range of integrated solutions:

• The Banno Digital Platform™ will provide a modern digital banking experience, including secure and authenticated customer communications through Banno Conversations™.
• Tap2Local™ will help small business clients accept digital payments while supporting the bank's deposit growth strategy.
• Enterprise Workflow will automate manual processes to improve operational efficiency.
• Jack Henry Financial Crimes Defender™ will strengthen fraud detection and help ensure BSA (Bank Secrecy Act) compliance.

In addition, Jack Henry's open ecosystem offers the flexibility to integrate with more than 1,000 third-party fintechs — a breadth that has become a bigger factor in core vendor decisions as community banks increasingly seek plug-in fintech partnerships.

"We need a technology provider with a proven track record of delivering on its commitments, and the experience to support our growth goals," said Nathan Quinnell, President of Prevail Bank. "Jack Henry's open ecosystem gives us the flexibility to build third-party partnerships and deliver capabilities we simply didn't have before. The company's high standards of service and shared values made it a natural fit for us."

Jack Henry's AI strategy played an important role in Prevail Bank's decision. Defender recently announced AI-assisted drafting of Suspicious Activity Report (SAR) narratives, a capability that saves at least one hour per suspicious activity investigation, allowing fraud investigators to dig deeper and spend more time stopping fraudsters. SAR narratives have traditionally been drafted manually, and compliance workflows of this kind rank among the more labor-intensive operations at community banks.

"As we build out our AI strategy, it was important to choose a provider that's already embedding AI across its platform," Quinnell added. "Jack Henry's pace of AI innovation gives us confidence it will improve productivity and our efficiency ratio today while creating opportunities for the future, whether that's streamlining lending, accelerating processes, enhancing customer notifications, or delivering an even better customer experience."

"Prevail Bank has a clear vision for the future of banking in its community, combining relationship-driven service with a strong focus on innovation and operational excellence," said Jonathan Baltzell, President of Bank Solutions at Jack Henry. "We're excited to support that vision with the open technology, continuous innovation, and modern capabilities their employees and customers deserve."

With the selection made, the work now shifts to implementation — migrating to Jack Henry's core platform and rolling out the digital, payments, workflow, and financial crimes solutions across Prevail's Wisconsin markets.