Genpact, the Agentic Operations company, has announced the general availability of its Accounts Receivable (AR) Suite for industrial clients in the manufacturing and mining sectors. The proprietary agentic AI solution is designed to automate and coordinate collections, dispute resolution, and cash application across the invoice-to-cash (I2C) process — the stretch of finance operations that runs from issuing a customer invoice to collecting and posting the payment — helping finance teams reduce manual work, prioritize collections activity, resolve disputes faster, and apply customer payments with minimal intervention.

According to the company, expected outcomes from adopting the Genpact AR Suite include:

• Up to 80% touchless cash applications via intelligent matching and posting
• Up to 20% fewer past dues with prioritized outreach
• Up to 40% higher collector productivity by reducing manual follow-ups
• Up to 30% faster dispute resolution through automated routing and tracking

Agentic AI for AR collections, dispute resolution, and cash application

Designed for flexible, modular deployment and optimized for modern cloud environments, the suite consists of the following modules:

• Genpact AR Collections – prioritizes accounts and suggests next-best actions using risk and payment signals
• Genpact AR Resolution Center – captures, routes, tracks, and escalates dispute cases through a connected workflow
• Genpact AR Cash – matches payments to invoices and supports faster, cleaner reconciliation

Built on decades of running finance operations for global enterprises, the Genpact AR Suite combines deep I2C process intelligence with agentic AI-assisted capabilities designed to help identify customer payment behavior and patterns, prioritize disputes, and resolve cases with human oversight. For finance teams, the practical significance is working capital: the faster invoices convert into collected cash, the less cash remains tied up in receivables.

The AR launch expands Genpact's agentic finance solution portfolio, which already includes accounts payable (AP) and record-to-report (R2R). Together, these proprietary solutions are designed to help CFOs modernize core finance operations, improve visibility and control, and optimize working capital outcomes by turning manual, siloed tasks into unified agentic operations. Genpact also plans to extend its capabilities across the broader order-to-cash lifecycle — the full arc from receiving a customer order to collecting payment — reflecting the company's Agentic Operations strategy, in which AI agents execute work at scale while human experts oversee exceptions and business decisions. That planned move from discrete finance suites toward the full cash cycle is the thread to follow as the portfolio evolves.

"With agentic product suites now available for AP, R2R, and AR, Genpact is a leading partner for CFOs who are increasingly at the helm of enterprise transformation today," said Vijay Vijayasankar, Global Agentic AI Officer at Genpact. "As leadership looks for outcomes and ROI, our end-to-end offering is designed to help release more cash, optimize working capital, and improve cost efficiency with control, while also supporting better decision-making and scenario intelligence, turning the finance function into a forward-looking advisor and growth driver."

FLSmidth, a leading full flowsheet minerals processing supplier to the global mining industry, is among the organizations that have selected the Genpact AR Suite to reimagine their I2C operations and help unlock cash.

"Mining is a business of long cycles, and our finance operations have to keep pace across a number of countries globally, multi-year service contracts, and wide regional variation," said Roland M. Andersen, CFO of FLSmidth. "We're building a finance function that will run on a single, connected view of the business, where agentic AI handles the routine work and our teams will spend their time on judgment, forecasting, and advising the business. Genpact will be central to that shift, helping us standardize how we operate globally and move from reactive, region-by-region processes to a more proactive, data-driven model. The result will be stronger cash visibility and more capacity to support the mining operators who depend on us to keep their operations running."

Further information about the company is available on the official Genpact website.