DICT Reports Converge Achieves Lowest Fixed Broadband Latency and 84% Drop in Complaints in Q2
Key Takeaways
- •Converge ICT delivered the lowest average fixed broadband latency in the Philippines at five milliseconds during the April-to-June period.
- •Customer complaints against Converge fell 84% year-on-year from January through June, which the DICT attributed to measurable network and service improvements.
- •The company's average download speed reached 158 Mbps in July, and its upload speed hit a six-month high during the quarter.
- •No Converge-served area was classified as a crisis city, though three cities with speeds between 15 and 30 Mbps were identified as needing further improvement.
- •Converge CEO Dennis Anthony Uy attributed the reduced latency and improved performance to ongoing capital investments in network infrastructure.
Converge ICT Solutions, Inc. posted the lowest average fixed broadband latency in the Philippines and an 84% reduction in customer complaints during the second quarter, according to the Department of Information and Communications Technology's (DICT) latest Oplan Bantay Signal report.
The report found that Converge delivered an average latency of five milliseconds (ms) during the April-to-June period, while its average download speed reached 158 megabits per second (Mbps) in July. A five-millisecond latency figure is notably low for fixed broadband in Southeast Asia, where real-time applications such as video conferencing, online gaming, and remote work tools are sensitive to even small delays in data transmission.
From January through June, customer complaints against the company fell by 84% year-on-year, a decline the DICT attributed to measurable improvements in both network performance and customer experience.
"The second quarter performance of Converge saw a sharp improvement as complaints dropped significantly. This shows Converge is addressing customer complaints and making targeted improvements to its network," DICT Secretary Henry R. Aguda said in a statement on Wednesday.
The DICT noted that no area served by Converge was classified as a "crisis city" during the second quarter — a designation applied to localities where average broadband speeds fall below 15 Mbps. However, three cities registered average speeds between 15 Mbps and 30 Mbps, which the agency flagged as requiring further improvement.
Converge Chief Executive Officer and Co-Founder Dennis Anthony H. Uy said the company's upload speed reached a six-month high during the period, and that the reduced latency reflects ongoing capital investments aimed at enhancing the customer experience. The results come as Philippine telecommunications regulators continue to push for improved service quality across the sector, with government-coordinated monitoring programs like Oplan Bantay Signal increasing public visibility into provider performance.
The Oplan Bantay Signal program is the DICT's nationwide initiative for monitoring telecommunications network performance. It conducts speed tests and network assessments covering download speed, upload speed, latency, and overall service reliability across the country.
The Q2 report also referenced Converge's first-half Ookla Speedtest Intelligence recognitions for fixed broadband performance. Ookla, a widely used global broadband testing platform, regularly publishes performance awards based on aggregated consumer-initiated speed tests.
— Arjay L. Balinbin