Coinbase customers in India remained unable to withdraw Indian rupees (INR) on November 14, 2026, as an outage at one of the exchange's banking partners entered its fifth day. The disruption has blocked transfers of funds into customer bank accounts, raising questions about access to money held on the platform.

Coinbase India said the problem lies with the banking partner's payout services, which serve multiple clients and are not exclusive to the exchange. The company emphasized that customer funds remain safe and that its teams are working to restore withdrawal functionality.

Outage Enters Fifth Day With No Restoration Timeline

The issue first surfaced on November 9, when customers began reporting difficulties withdrawing rupees and accessing certain payment services. At that stage, the disruption extended across several functions, including bank account linking, Unified Payments Interface (UPI) transactions, and deposits.

Coinbase subsequently confirmed that most services had returned to normal, with INR withdrawals standing as the principal unresolved problem.

In its November 14 update, published on its status page, Coinbase stated that INR deposits, UPI payments, and bank account linking were operating normally. The company nonetheless advised customers against initiating new withdrawals, warning that transactions could fail or remain stuck in a pending state. That split — inbound rupee flows working while outbound transfers stall — matches Coinbase's description of the fault as sitting in the banking partner's payout services, the component that moves money from the exchange into customer bank accounts. Coinbase has not named the affected banking partner, nor has it offered an estimated timeline for restoring the service.

Users Call for Alternative Withdrawal Routes

The extended outage has drawn complaints from Indian cryptocurrency investors who cannot move their funds into conventional bank accounts. Several customers voiced frustration over what they described as limited communication and requested alternative withdrawal methods.

Some users called on Coinbase to permit cryptocurrency transfers while banking services are down. However, the exchange's India policies bar that option for customers who have linked a bank account. According to Coinbase's support documentation, adding a bank account permanently disables cryptocurrency transfers to external wallets and exchanges — a restriction that leaves affected customers with few ways to reach their holdings during the disruption. For those customers, the impaired payout channel is the only path to their rupee balances, which is why a banking-side fault can freeze access to funds even while Coinbase reports the balances themselves are safe.

Banking Issues Ripple Across Indian Crypto Platforms

Coinbase is not the only platform grappling with banking-related difficulties in India. Unocoin reportedly halted deposits and withdrawals on November 9, while ZebPay disclosed delays in INR withdrawals stemming from technical problems involving its banking partner.

Taken together, the incidents underscore the cryptocurrency industry's continuing reliance on traditional financial institutions for fiat currency transactions. Coinbase broadened its Indian payment offerings earlier in 2026, rolling out direct rupee deposits and withdrawals through the Immediate Payment Service (IMPS). The current episode, however, illustrates how failures in banking infrastructure can interrupt crypto withdrawals even when trading platforms remain fully operational.

As of November 14, Coinbase had not announced when INR withdrawals would resume. Customers must await further updates while the exchange works with its banking partner to restore normal service. The open questions to watch are whether the status page eventually carries a restoration timeline, whether the banking partner is identified, and how withdrawals left in pending states are handled once payout services recover.

Source: CryptoMeter io