Bolt has expanded its package delivery service, Bolt Send, into Owerri, the capital of Imo State, bringing the total number of Nigerian cities served by the vertical to four. The company disclosed the development in a statement seen by Technext.

The move adds another layer to Bolt's Nigerian operations. The Estonia-headquartered company started as a ride-hailing startup and now runs a range of mobility and delivery services across Europe and Africa; in Nigeria, it is among the most widely used ride-hailing platforms, and Bolt Send extends the same app into package logistics.

According to the company, the new service will give Owerri residents and businesses a convenient way to send and receive packages across the city. Owerri is a commercial centre in Nigeria's south-east, and, as in many Nigerian cities, moving items between locations has typically meant using traditional courier services or arranging transport separately — the gap on-demand services like Bolt Send are built to fill.

Speaking about the expansion, the Senior General Manager for Bolt West Africa, Teddy Appa-Dankyi, said his team is excited about the development and urged users to follow the service guidelines to guarantee a convenient service.

"We are excited to officially announce Bolt Send in Owerri and give more people access to a convenient way to move packages around the city. From sending documents and personal items to delivering small business parcels, Bolt Send is designed to make everyday deliveries easier and more accessible. We also encourage users to follow the service guidelines so that every delivery is safe, seamless and reliable for everyone involved," he said.

How Bolt Send works

Launched in Nigeria in 2023, Bolt Send enables users to request a courier through the Bolt app to pick up and deliver packages to a specified destination. The service is designed to make everyday deliveries simpler, whether users need to send personal items, documents or small business parcels. It is Bolt's entry in Nigeria's busy last-mile delivery market, where long-established courier firms and app-based logistics startups already compete, and it leans on the courier partners and users already on the Bolt platform rather than a separate channel.

To ensure a smooth and safe delivery experience, customers are encouraged to send appropriately packaged items such as documents, clothing, small gifts, forgotten personal items and small business parcels, while avoiding prohibited, hazardous, highly fragile or highly perishable items and keeping packages within the applicable 25kg weight and ₦50,000 value limits.

With its expansion to Owerri, Bolt Send continues to support the growing demand for convenient, on-demand delivery solutions across Nigeria, helping individuals and businesses move packages without the need to arrange transportation separately. The city-by-city rollout — now at four — follows the pattern Bolt used to scale ride-hailing across the country, and further expansion of the delivery vertical will be worth watching.

Users can access the service directly through the Bolt app, request a delivery and provide the pickup and drop-off details for their package. Bolt encourages customers to properly package and seal their items and provide accurate pickup and drop-off details to help ensure a seamless experience for both customers and courier partners.