Cryptocurrency exchange Bitget has announced a one-time measure to terminate services for selected users, while assuring customers that overall platform operations will continue as usual and that their funds remain safe.

The action reflects a practice that has become common across the global crypto industry, where exchanges periodically update their user agreements and adjust service availability by region to keep pace with evolving local regulatory requirements.

In an official announcement published on Saturday and shared via its X account, the company said impacted customers will be contacted directly and provided with instructions covering deadlines, account changes, and withdrawal arrangements. Notifications will be delivered by email, in-app message, or push notification.

Bitget has not disclosed the full scope of the action. The exchange has not released a complete list of affected accounts, so users are advised to rely on official communications from Bitget to determine whether the changes apply to them.

Platform Remains Operational

The company emphasized that its platform as a whole will remain functional. Customers who have not received an official notice can continue using their accounts in accordance with the platform's terms of service.

Bitget said its customer support team will assist affected users throughout the process, addressing questions about withdrawals, pending orders, and other account-related issues. The announcement coincides with an update to the exchange's user agreement and the introduction of restrictions on certain services.

Withdrawal Arrangements and Individual Deadlines

Bitget has assured customers that their funds will be protected during the service changes. Affected users should check their notifications for relevant deadlines and withdrawal procedures, which the exchange said may differ from one account to another. Customers are therefore instructed to follow the guidance provided in their official account notifications.

According to the announcement, impacted users will receive information about steps directly from Bitget, including relevant schedules and arrangements for withdrawing funds. The customer support team is also available through official support channels to answer questions about pending orders, withdrawals, and other account matters.

Restrictions Linked to Certain Jurisdictions

The service restrictions have been attributed to certain jurisdictions, including Russia, Belarus, and Kazakhstan. However, Bitget has not publicly confirmed that every affected account belongs to a user in these countries, and the undisclosed scope leaves open whether accounts elsewhere could also be affected. Reports indicate that some Belarusian customers were given specific instructions regarding their open trading positions.

Separately, neighboring Russia is set to ban peer-to-peer crypto trading from 2027, according to a Live Bitcoin News report — a development that reflects the shifting regulatory environment for crypto in the region.

Security Reminders

Bitget urged customers to verify their account information only through the exchange's official website and app, and warned users not to share passwords, authentication codes, or private wallet keys with unauthorized parties.

The company has not set a single deadline applicable to all impacted customers. Instead, each user will receive individual notifications containing the relevant dates and instructions.

The announced measure applies to selected users rather than the entire platform, and Bitget stated that the rest of its services will remain unaffected during this process. Affected customers are advised to review their notifications and follow the exchange's instructions, which contain the necessary information on service termination, withdrawal procedures, and account-specific deadlines.

This article was originally reported by Live Bitcoin News.