Bitget to discontinue services for some users in 'one-off exercise'
Key Takeaways
- •Bitget said it will discontinue services for certain cryptocurrency users, calling the move a one-off exercise in a Saturday post on X.
- •The exchange stated that users' funds will remain safe and its platform continues to operate, though it provided no rationale or criteria for the action.
- •Affected customers will learn whether they are impacted through direct notifications via email, in-app messages, or push notifications, which will include next steps, deadlines, and withdrawal arrangements.
- •Users who have not received an official notification can continue using their accounts as usual, and customer support remains available for pending orders, withdrawals, and account questions.
- •The announcement follows a September security breach in which about $388 million was reportedly stolen, but Bitget did not say whether the service changes are connected to that incident.
Cryptocurrency exchange Bitget said it will discontinue services for some crypto users in what the exchange described as a "one-off exercise."
In a post on X on Saturday, the exchange said users' funds will remain safe during the service change for certain customers and that its crypto platform continues to operate. No rationale or criteria for the action was provided, and the announcement did not identify which services or customer groups are affected.
Users can verify the safety of their assets via a guide on verifying assets in Bitget.
According to the announcement, affected users will receive direct notifications by email, in-app messages and/or push notifications about the next steps, relevant deadlines and arrangements for withdrawal. Those direct notifications are the designated way for customers to learn whether their accounts are affected and what steps to take. Users who have not received an official notification from Bitget can continue to use their accounts as usual.
Bitget's customer support team can assist with pending orders, withdrawals and other account-related questions throughout the process, the post said. The exchange also reminded users to use only official channels and to be cautious of phishing links, impersonation accounts and unverified information.
The announcement comes after Cointelegraph reported on Sept. 25 that Bitget had confirmed unauthorized transfers and temporarily suspended withdrawals as it investigated a security breach. A security company later said the total stolen in the breach amounted to about $388 million. The service-change announcement did not say whether the discontinuation is connected to the security incident.
