CSI, a provider of end-to-end financial software and technology, said Bank of Luxemburg has gone live on CSI’s NuPoint® core banking platform following a seamless conversion. CSI said the platform will sit at the center of the bank’s technology environment, helping it operate more efficiently and connect more readily with third-party solutions as it grows.

Founded in 1903, Bank of Luxemburg serves northeastern Wisconsin through nine branch locations. When its previous provider shifted strategy away from the bank’s existing core platform, Bank of Luxemburg began evaluating its options. The bank said it used the transition as an opportunity to look beyond a like-for-like replacement and find a provider committed to ongoing technology improvement.

“As we were evaluating the best fit for our future growth, CSI emerged as the strongest fit on both product and service,” said DeAnna Tittel, COO of Bank of Luxemburg. “The decision wasn’t just about finding a core; it was about finding the right long-term partner. We were ready to go two weeks before conversion. CSI had everything down like clockwork, and the conversion was seamless.”

Bank of Luxemburg said it remained concerned about the conversion process because its previous core conversion, completed 13 years earlier, had been difficult and had left the bank mindful of potential disruption for employees and customers. For community banks, core changes can affect day-to-day operations across deposits, lending, and customer service, so the bank said the planning and training process mattered as much as the technology itself.

CSI said it addressed those concerns by creating a clear project structure and keeping the bank informed throughout the conversion. Employees had access to an extensive training library and a test bank where they could practice using the new systems. CSI remained available when questions came up, while Bank of Luxemburg employees invested significant time in preparing for the change.

“A core conversion is one of the most consequential projects a financial institution can undertake, and it should not create more disruption than necessary,” said Nancy Langer, president and CEO of CSI. “As industry consolidation prompts more community banks to reassess long-standing core relationships, they deserve a partner that respects the burden of change and helps them see the opportunity in it. We’re proud to have worked alongside Bank of Luxemburg to deliver a seamless transition and will continue investing in the technology and service community banks need to shape their own future and remain strong for the communities that depend on them.”

The bank also implemented CSI’s Hawthorn River loan origination platform, extending the technology transformation into lending. CSI said that, together with NuPoint, the solutions give Bank of Luxemburg a more connected foundation and flexibility to add capabilities as its strategy evolves.

With the conversion complete, Bank of Luxemburg said it is looking to build on its new core and digital banking capabilities, enhance cash management, and continue deepening existing relationships while growing its commercial base.