In April, Amazon CEO Andy Jassy said the company's Prime Air service would be able to deliver a wide range of products by drone to 30 million people in various U.S. communities by the end of the year. That promise is starting to bear fruit. On Wednesday, the retail and logistics giant said autonomous drone delivery in as little as 30 minutes would be available in nearly 500 communities by the end of 2026, a sharp increase from the 11 locations the service operates in today.

Amazon Prime Air currently operates in Tolleson, Arizona (Phoenix metro area); Ruskin, Florida (Tampa metro); Kansas City, Kansas; Baton Rouge, Louisiana; the Detroit metro; Papillon, Nebraska (Omaha metro); the Houston metro; the Dallas metro; and San Antonio and Waco, Texas. The service is set to launch soon in the Chicago; Syracuse, New York; Cleveland; Atlanta; and Boise, Idaho metro areas, with more communities to follow later this year. Amazon said in a blog post that Prime Air has made hundreds of thousands of drone deliveries so far in 2026.

The scale-up marks a milestone for a program Amazon first laid out in 2013, received Federal Aviation Administration air-carrier certification for in 2020, and opened to real customers in late 2022 with launches in College Station, Texas, and Lockeford, California.

Amazon (NASDAQ: AMZN) previously said it would begin serving customers on the south side of Chicago from two fulfillment centers by early summer. The launch of Prime Air in Memphis, Tennessee, has been delayed from its June target date, according to a source who has attended local government briefings aimed at coordinating safety protocols.

"Customers already turn to Amazon for fast Same- and Next-Day Delivery, and Prime Air provides them an even speedier option when they need it," said David Carbon, vice president of Amazon Prime Air.

Experts say ultra-fast delivery is becoming a standard necessity for retailers. On Tuesday, Home Depot announced the nationwide rollout of express delivery for online orders fulfilled from local stores — the latest example of retailers trying to offer faster delivery options on the premise that speed can convert browsers into buyers. Walmart is also rapidly growing its same-day and three-hour delivery service, and it fields its own drone delivery network with partners including Alphabet's Wing and Zipline; Wing also operates commercial drone deliveries in the Dallas–Fort Worth area and in Australia.

Amazon is the largest U.S. retailer and a trendsetter, especially for technology adoption. Using drones also keeps vehicles off the road, reducing traffic and emissions.

Globally, Amazon delivered more than 40% of items same day or overnight in the first half of the year versus the same period last year. The company also expanded Amazon Now, its ultra-fast delivery service promising delivery in 30 minutes or less on thousands of everyday essentials, to 80 cities and towns across the United States and several major cities in Egypt. Amazon Now is available in nine countries and more than 250 cities and towns, including Atlanta, Houston and Denver. Management says faster delivery speeds, combined with a broad selection of products on the marketplace, are driving consumers to make more purchases on the Amazon site.

For Amazon Now, Prime members pay a discounted delivery fee of $3.99 per order, while customers without a Prime membership pay $13.99. Notably, Amazon and Home Depot both charge extra for ultra-fast delivery.

What drone delivery looks like

The MK30 drone used by Amazon has a payload of five pounds, and more than 60% of the most frequently purchased items are eligible for drone delivery. Most orders arrive about 60 minutes after checkout, Amazon said.

Drone delivery is free for Prime members on orders of $50 or more, while the delivery fee is $2.99 on orders under $50. Customers without a Prime membership pay a $4.99 delivery fee.

Customers see drone delivery as an option in their checkout experience if it is available in their area. A satellite map of their property shows options for "delivery zones," pre-identified using Amazon's digital mapping and AI systems. The customer then selects one of the drop-off zones and is reminded to keep the area clear, according to Amazon.

The drones cruise at about 73 mph at 200 to 300 feet high. Six vertical propellers provide lift, with staggered tandem wings supporting cruise flight. They can fly in light precipitation and winds faster than 20 mph. Parcels are stored in a shoebox-sized fuselage and dropped to the ground from about 13 feet up.

When a drone arrives at the selected delivery point with an order, it descends while cameras check to make sure no people, pets or vehicles are in the way. The drone then drops the parcel from a safe height. Prime Air boxes have customized cushioning technology at the bottom to protect the item during delivery.

Certified by the Federal Aviation Administration, Prime Air uses a number of systems to ensure operational safety. Clearance to fly beyond an operator's visual line of sight has been one of the drone industry's central regulatory constraints, and the FAA in 2025 approved such flights for Amazon while proposing a broader rule intended to allow routine beyond-line-of-sight operations to scale. A collision-avoidance system monitors the airspace and environment around the drone, similar to how a pilot would scan the flight area. Prime Air drones use onboard cameras and sensors for navigation, obstacle detection and delivery. There is no live camera feed monitored by a person; the onboard camera data is processed by the drone itself for safe navigation.

Amazon recently publicized its Prime Air drone service in Darlington, England — the first location outside the United States to offer unmanned air delivery.

Reporting by Eric Kulisch for FreightWaves.